Emotional Intelligence Essentials
Descriere
What is Emotional Intelligence? And haven’t we always had it? In reality, human beings have evolved into emotional
beings for some very good, practical reasons. In fact, as a wide range of psychologists, performance specialists and
organizational consultants have proven conclusively, emotions have immense practical value in helping us to be
flexible and adaptable just as our work-lives have come to require flexibility and adaptability in large proportions!
As the pace of workplace change increases, and our work makes even greater demands on our cognitive, emotional,
and physical resources, Emotional Intelligence will continue to emerge, not as something “nice” to have, but as an
increasingly important set of “must-have” skills. It has been said that the farthest distance known is the distance from
the mind to the heart. By learning and utilizing EI, you will be able to shorten that distance, and create astonishing
interpersonal effectiveness.
The course includes different adult learning techniques: inventories, connections exercises, group discussion,
reading, profiling, presentation, practice exercises.Emotions have never been completely welcome in our work-lives. Most of us have traditionally been conditioned to
leave emotions “at home”, believing that, to be effective, we need to base all our team strategies and decisions only
upon cold, logical, “intelligence”. We know that emotions are a fundamental part of who we are, and of working with
others. They can’t be left out of the picture. If done so, suppressed emotions flare, causing increased conflict
impacting climate and morale. If we view emotions as “intelligence”, beyond reason and logic, an intelligence that
could become nothing short of a touchstone to greater collaboration, a higher level of influence with others, more
productivity and effectiveness. Such intelligence exists – it’s “Emotional Intelligence”.
în formularul Luxoft Training
Obiective
At the completion of this module, participants will be able to: • Understand what Emotional Intelligence is • Learn the 4Emotional Intelligence competences • Use effective communication tools for being Emotionally Intelligent • Demonstrate EI when dealing with internal and external customers
Public țintă
All those interested in the subject; regular employees, team leads, managers, etc.
Foaia de parcurs
Emotional Intelligence
➢ EI Competences
• Self-awareness
• Self-regulation
• Social Awareness
• Relationship Management
➢ Communication Skills:
• Observing versus Interpreting
• Clarifying
• Active Listening
• I statements
• Requests