Delivering difficult information exposes managers/leaders to stress of face-to-face contact with the reactions and emotions of the other side, as well as the experience of helplessness.
8 hours
English
Online
To be determined
Managers show their real values when they communicate bad news. Years of saying how important employees are and how much the organization cares for them can prove to be empty words based on how they behave when delivering bad news. This training will allow you to prepare yourself for such situations. You will review best practices, get to know what the “don’ts” are and practice cases in role playing activities
Managers, Team Leaders
