People: The “Soft Side” of Software Process Improvement

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Are you struggling with balancing people, process, and technology issues? Is process improvement dragging because of “people problems?” Do software professionals think people
issues are under-emphasized (and perhaps that process is over-emphasized)?
"Our greatest asset is our people." This platitude is frequently followed by announcements of layoffs, downsizing, and similar Dilbertesque decisions. If people are the most important single
factor in success, how do we incorporate that fact into our process improvement programs?

This seminar provides an overview of "people issues" for software engineering, management, and process improvement from an individual, team, and organizational perspective. People
issues for the individual include order-of-magnitude differences in individual performance and temperament differences such as those indicated by the Meyers Briggs Type Indicator. Team
issues include those associated with establishing effective and high-performance teams.

Organizational issues include decision making styles, organizational culture differences, and varying national cultures.

For human-centric, creative work such as software organizations perform, the foundation for performance excellence is the competence of the people doing the work as enabled – or hindered
– by the environment they work in.

Topics include:

• high maturity practices related to people
• emotional and social intelligence
• Meyers-Briggs type indicator
• rational decision making
• models of organizational and national cultures
• Maslow’s hierarchy of needs
• peopleware
• People CMM

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