Conflict Management
Продолжительность
12
часы
Місцезнаходження
Онлайн
Мова
Англійська
Код
SS-011
Тренінг для 7-8 чи більше людей?
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опис
Після проходження курсу видається сертифікат
на бланку Luxoft Training
на бланку Luxoft Training
Цілі
Attendees will identify their typical conflict behavior patterns and practice using new strategies.
After completion of the course, students will be able to:
- use various behavior models in conflicts;
- select appropriate behavior models;
- communicate at different levels (top-down, down-top, on equal terms);
- understand their opponent’s intentions and respond accordingly.
In addition, through the course the participants will develop their communicative flexibility and learn to control emotions.
Цільова аудиторія
All interested persons.
Дорожня карта
The course is composed of the following modules:
- Behavior strategies in conflict
- Conflict behavior
- Using assertive behavior
- Levels of communication
- Responding the intentions
- What is conflict?
- Conflict attributes
- Conflict types
- Conflict sources, conflict generators
- Conflict structure
- Two-dimensional conflict model: goals – relationships
- Define your conflict behavior style (Thomas’ test)
- Aggressive behavior
- Passive behavior
- Assertive behavior
- Assertive dispute
- Assertive refusal
- I-messages
- Top-down, down-top, on equal terms
- Choosing flexible position in conflict
- Differences between intention and behavior
- Responding to intentions