Effective Interpersonal Communication for IT Managers
Description
People tend to improve their technical skills in order to be successful, while communication skills are sometimes left
behind. This is one of the reasons why we struggle to get the job done even though we know all the details. Reality
teaches us that we need the help of others to be more productive and raise the satisfaction level of our work. So,
instead of applying a “trial and error” strategy in communication with others, this training course is designed to help
you master some relevant communication techniques, so you can have better relationships and results working with
people around you.
is issued on the Luxoft Training form
Objectives
Upon completion of this course, participants will be able to:
• Gain awareness of the role communication plays in achieving results;
• Provide feedback in a manner that improves relationships;
• Listen efficiently and confirm understanding of others;
• Understand and adapt to others’ needs when expressing ideas;
• Express ideas in an effective way;
• Identify behaviors of interlocutors and adapt to their communication styles;
• Ensure smooth, productive communication with other people by use of professional skills.
Target Audience
Managers
Roadmap
• Introduction: theory 0,5h
✓ Training purpose
✓ Training objective and benefits
• Communication module: theory 0,75h, practice 0,75h
✓ Communication challenges
✓ Defining communication
✓ Communication structure and process
• Active Listening module: theory 0,75h, practice 0,75h
• Addressing effective questions module: theory 0,5h, practice 1h
• Express an impactful message module: theory 0,5h, practice 1h
• Providing feedback module: theory 0,5h, practice 1h
• Identify behavioral patterns module: theory 1h, practice 1h
• Adapt your communication style for being effective: theory 0,75h, practice 1h
• Closing the session; questions; key learnings and experience gathered; free discussion 0,25h
Total: theory 5,5h (46%), practice 6,5h (54%)