Enhanced Interpersonal Communication
Description
This program contains a collection of models and techniques that you can use to master yourself in communication.
Not only will you learn how to communicate better on different levels, but also get an understanding of how others
communicate. You gain a comprehensive skill set that will help you succeed not only in your professional goals, but
also personal life. During the course, participants will deepen their knowledge and skills gained on previous interpersonal communication
workshops - to use them more effectively in building relationships.
is issued on the Luxoft Training form
Objectives
• Deepening knowledge about neurolinguistics in communication;
• Development and modification of previous skills and abilities;
• Deepening the identification of communication barriers;
• Increasing your own effectiveness in managing emotions in difficult communication situations.
Target Audience
All people that would like to improve their own skills.
Prerequisites
SS-086 Interpersonal Communication
Roadmap
Every message has four ears – a concept of agreement & conflict areas (Schulz von Thun theory)
• Communication barriers – differences in meaning & misinterpretation barriers
• Communication background – empathic response in a situation of escalating emotions
• Linguistic patterns and their use – how to use trust and authority without clipping others’ wings