Emotional Intelligence Essentials

Emotional Intelligence Essentials

Emotions have never been completely welcome in our work-lives. Most of us have traditionally been conditioned to

leave emotions “at home”, believing that, to be effective, we need to base all our team strategies and decisions only

upon cold, logical, “intelligence”. We know that emotions are a fundamental part of who we are, and of working with

others. They can’t be left out of the picture. If done so, suppressed emotions flare, causing increased conflict

impacting climate and morale. If we view emotions as “intelligence”, beyond reason and logic, an intelligence that

could become nothing short of a touchstone to greater collaboration, a higher level of influence with others, more

productivity and effectiveness. Such intelligence exists – it’s “Emotional Intelligence”.

Duration
8 hours
Course type
Online
Language
English
Duration
8 hours
Location
Online
Language
English
Code
SS-128
Training for 7-8 or more people? Customize trainings for your specific needs
Emotional Intelligence Essentials
Duration
8 hours
Location
Online
Language
English
Code
SS-128
€ 220 *
Training for 7-8 or more people? Customize trainings for your specific needs

Description

What is Emotional Intelligence? And haven’t we always had it? In reality, human beings have evolved into emotional

beings for some very good, practical reasons. In fact, as a wide range of psychologists, performance specialists and

organizational consultants have proven conclusively, emotions have immense practical value in helping us to be

flexible and adaptable just as our work-lives have come to require flexibility and adaptability in large proportions!

As the pace of workplace change increases, and our work makes even greater demands on our cognitive, emotional,

and physical resources, Emotional Intelligence will continue to emerge, not as something “nice” to have, but as an

increasingly important set of “must-have” skills. It has been said that the farthest distance known is the distance from

the mind to the heart. By learning and utilizing EI, you will be able to shorten that distance, and create astonishing

interpersonal effectiveness.

The course includes different adult learning techniques: inventories, connections exercises, group discussion,

reading, profiling, presentation, practice exercises.Emotions have never been completely welcome in our work-lives. Most of us have traditionally been conditioned to

leave emotions “at home”, believing that, to be effective, we need to base all our team strategies and decisions only

upon cold, logical, “intelligence”. We know that emotions are a fundamental part of who we are, and of working with

others. They can’t be left out of the picture. If done so, suppressed emotions flare, causing increased conflict

impacting climate and morale. If we view emotions as “intelligence”, beyond reason and logic, an intelligence that

could become nothing short of a touchstone to greater collaboration, a higher level of influence with others, more

productivity and effectiveness. Such intelligence exists – it’s “Emotional Intelligence”.

certificate
After completing the course, a certificate
is issued on the Luxoft Training form

Objectives

At the completion of this module, participants will be able to: • Understand what Emotional Intelligence is • Learn the 4Emotional Intelligence competences • Use effective communication tools for being Emotionally Intelligent • Demonstrate EI when dealing with internal and external customers

Target Audience

All those interested in the subject; regular employees, team leads, managers, etc.

Roadmap

Emotional Intelligence

➢ EI Competences

• Self-awareness

• Self-regulation

• Social Awareness

• Relationship Management

➢ Communication Skills:

• Observing versus Interpreting

• Clarifying

• Active Listening

• I statements

• Requests

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