Effective Written Communication
опис
Written communication makes up a significant part of modern business communication. The ability to write short, comprehensible, and grammatically correct letters distinguishes a specialist of any profile and testifies to high professionalism. The skill of effective business written communication is especially necessary for managers. This course will help you understand the specifics of oral and written communication, apply the correct email structure, enrich your tool kit with appropriate techniques, and give you an understanding of what writing strategies to apply in difficult situations.This training will help trainees deal with specifics of written communication, to create effective written messages and apply the principles of polite and convincing business communication. The knowledge they acquire will be reinforced by numerous practical exercises and working with templates.
на бланку Luxoft Training
Цілі
Upon completion of training, trainees will be able to:
• Recognize the differences between oral and written communication;
• Understand the specifics of applying written communication;
• Define the optimal email structure;
• Replenish their collection of techniques of effective writing;
• Get insight into difficult situations of written communication.
As a result, trainees will improve the overall efficiency of their written communication.
Цільова аудиторія
Technical specialist and managers open and willing to improve their skills of written communication
передумови
None required
Дорожня карта
1. Structure of communication
2. When it’s better not to write
3. Specifics of oral and written communication
4. Barriers in written communication
5. Key principles of written communication
6. Email structure
7. Annoying phrases
8. Practice of writing different types of letter (clarification letter, asking for feedback, problem-solving suggestion, deadline reminder, saying “no” in email, apology letter)
9. Difficult situations
10. Principles of using emojis in emails and chats.