Interpersonal Communication Skills
Duration
9
hours
Location
Online
Language
English
Code
SS-007
Training for 7-8 or more people?
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Description
After completing the course, a certificate
is issued on the Luxoft Training form
is issued on the Luxoft Training form
Objectives
Upon completion of this course, participants will:
- Gain awareness of the role communications plays in achieving results;
- Listen efficiently and confirm their understanding;
- Provide feedback in a manner that improves relationships;
- Ensure smooth, productive communication with other people by use of professional skills;
- Understand and adapt to other’s needs when expressing ideas.
Target Audience
All non-managerial levels
Roadmap
Introduction
- Training purpose
- Training objective and benefits
Communication module
- Communication challenges
- Defining communication
- Communication structure and process
Non-verbal communication
Active Listening module
Addressing effective questions module
Express an impactful message module
Providing feedback module