Interpersonal Communication Skills
опис
People tend to improve their technical skills in order to be more successful, while communication (soft) skills are sometimes left behind - and this is one of the reasons why we struggle to get the job done even though we know all the details. Reality shows us that we need the help of others to be more productive and raise satisfaction in our work. So, instead of applying the “trial and error” strategy in communication with others, this training course is designed to help you master those communication techniques for attaining better relationships and results while working with people around you.
на бланку Luxoft Training
Цілі
Upon completion of this course, participants will:
- Gain awareness of the role communications plays in achieving results;
- Listen efficiently and confirm their understanding;
- Provide feedback in a manner that improves relationships;
- Ensure smooth, productive communication with other people by use of professional skills;
- Understand and adapt to other’s needs when expressing ideas.
Цільова аудиторія
All non-managerial levels
Дорожня карта
Introduction
- Training purpose
- Training objective and benefits
Communication module
- Communication challenges
- Defining communication
- Communication structure and process
Non-verbal communication
Active Listening module
Addressing effective questions module
Express an impactful message module
Providing feedback module