Conflict Management
Duration
12
hours
Location
Online
Language
English
Code
SS-011
-
€
350
*
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Description
After completing the course, a certificate
is issued on the Luxoft Training form
is issued on the Luxoft Training form
Objectives
Attendees will identify their typical conflict behavior patterns and practice using new strategies.
After completion of the course, students will be able to:
- use various behavior models in conflicts;
- select appropriate behavior models;
- communicate at different levels (top-down, down-top, on equal terms);
- understand their opponent’s intentions and respond accordingly.
In addition, through the course the participants will develop their communicative flexibility and learn to control emotions.
Target Audience
All interested persons.
Roadmap
The course is composed of the following modules:
- Behavior strategies in conflict
- Conflict behavior
- Using assertive behavior
- Levels of communication
- Responding the intentions
- What is conflict?
- Conflict attributes
- Conflict types
- Conflict sources, conflict generators
- Conflict structure
- Two-dimensional conflict model: goals – relationships
- Define your conflict behavior style (Thomas’ test)
- Aggressive behavior
- Passive behavior
- Assertive behavior
- Assertive dispute
- Assertive refusal
- I-messages
- Top-down, down-top, on equal terms
- Choosing flexible position in conflict
- Differences between intention and behavior
- Responding to intentions
Schedule and prices
11:00-14:00
Code:
SS-011
Location:
Online
Duration:
12 hours
Language:
English
Time:
11:00-14:00
Trainer
Ievgeniia Strelkova
€
350
*
11:00-14:00
Code:
SS-011
Location:
Online
Duration:
9 hours
Language:
English
Time:
11:00-14:00
€
.
.
.
*