Conflict Management

Conflict Management

How to recognize an approaching conflict? How to prevent it? How to behave in a conflict that has already started? How to protect your interests and also not break the relationship?

Duration
12 hours
Course type
Online
Language
English
Duration
12 hours
Location
Online
Language
English
Code
SS-011
Training for 7-8 or more people? Customize trainings for your specific needs
Conflict Management
Duration
12 hours
Location
Online
Language
English
Code
SS-011
€ 350 *
Training for 7-8 or more people? Customize trainings for your specific needs

Description

Conflicts are inevitable in any interpersonal communication. We are not protected from conflicts at work, when interacting with people in different situations, nor in personal life, when communicating with friends and family. Failure to understand conflict root causes and inability to solve conflicts may result in permanent tension in our relationship with others. Moreover, inappropriate conflict behavior may undermine business processes and career growth.


How to recognize approaching conflict? How to prevent it? How to behave in a conflict that has already started? How to protect your interests and not to break up with a person?


During this course, the participants will learn to identify conflict causes, to adopt appropriate conflict behavior strategies, and to solve conflicts applying minimal efforts and time.

certificate
After completing the course, a certificate
is issued on the Luxoft Training form

Objectives

Attendees will identify their typical conflict behavior patterns and practice using new strategies.

After completion of the course, students will be able to:

  • use various behavior models in conflicts;
  • select appropriate behavior models;
  • communicate at different levels (top-down, down-top, on equal terms);
  • understand their opponent’s intentions and respond accordingly.


In addition, through the course the participants will develop their communicative flexibility and learn to control emotions.

Target Audience

All interested persons.

Roadmap

The course is composed of the following modules:


1. What is conflict?
  1. Conflict attributes
  2. Conflict types
  3. Conflict sources, conflict generators
  4. Conflict structure
2. Behavior strategies in conflict
  1. Two-dimensional conflict model: goals – relationships
  2. Define your conflict behavior style (Thomas’ test)
3. Conflict behavior
  1. Aggressive behavior
  2. Passive behavior
  3. Assertive behavior
4. Using assertive behavior
  1. Assertive dispute
  2. Assertive refusal
  3. I-messages
5. Levels of communication
  1. Top-down, down-top, on equal terms
  2. Choosing flexible position in conflict
6. Responding the intentions
  1. Differences between intention and behavior
  2. Responding to intentions


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