Emotional Intelligence Essentials

This course offers a blend of theoretical knowledge and practical exercises focused on:

Introduction to emotional intelligence (EI): Understanding the fundamentals of EI, including its framework and key competencies that shape personal and interpersonal dynamics.

Self-awareness: Exploring the nature of emotions, the reasons behind them, and how emotional hijacking occurs, along with insights into how the brain processes emotions and perceives the world.

Self-management: Learning techniques to harness the power of optimism, manage anger effectively, and control worry to maintain emotional stability.

Self-motivation: Developing strategies to motivate yourself, combat apathy, and foster creativity to enhance personal growth and productivity.

Empathy: Mastering empathic communication and understanding the physiological aspects of empathy to strengthen connections with others.

Social awareness: Gaining skills for effective group interactions, practicing positive listening, and identifying negative listening types to improve social dynamics.

Relationship management: Understanding the "Six Human Needs," recognizing others' needs and desires, and categorizing individuals based on these needs to inform effective follow-up actions.

Upon completing the course, participants will be able to:

Identify EI competencies:

Recognize key emotional intelligence competencies and their impact on personal and professional interactions.

Understand personal emotions:

Gain insight into your moods and emotions and their effects on relationships.

Manage and regulate emotions:

Develop skills to manage and regulate emotions, ensuring they do not disrupt behavior.

Enhance productivity:

Learn to control and guide emotions effectively, leading to increased motivation and productivity.

Establish effective communication:

Build rapport with others, improving communication effectiveness and collaboration.

Understand others’ feelings:

Cultivate empathy to understand others’ emotions, becoming a trusted figure within their network.

Respond to needs:

Systematically assess and respond to others' needs to maximize the effectiveness of interactions.

At the completion of this module, participants will be able to:

• Identify the main EI competencies and know how each area can contribute to your personality and interaction with others;

• Recognize and understand your moods and emotions and their effect on others;

• Manage and regulate your emotions to make sure they don’t disrupt your behavior;

• Control and guide your emotions so you can achieve more, boost yourself, and vastly increase your productivity;

• Establish rapport with others and improve the effectiveness of your communication;

• Understand others’ feelings when interacting with them and become a trusted person in their network;

• Understand others’ needs systematically and respond accordingly to get maximum results in your interactions with them.

1. Introduction to EI
   • What is EI?
   • What constitutes the EI framework?
   • What are EI competencies?
2. Self-Awareness
   • What is emotion?
   • Why are we emotional?
   • How does “Emotional Hijacking” take place?
   • How does the brain process emotions?
   • How does the brain perceive the world?
3. Self-Management
   • How to take advantage of the power of optimism
   • How to manage your anger effectively
   • How to control your worry
4. Self-Motivation
   • How to motivate yourself
   • How to avoid apathy
   • How to be creative
5. Empathy
   • How to have empathic communication with others
   • What is the physiology of empathic communication?
6. Social Awareness
   • How to have effective group interactions
   • How to listen positively
   • What are the “Negative Listening Types”?
   • How to raise your social awareness through listening
7. Relationship Management
   • What are the “Six Human Needs”?
   • How to recognize others’ needs and desires

How to categorize people based on their needs to draw useful conclusions on follow-up actions