Delivering Difficult Information for Managers
Czas trwania
8
hours
Lokalizacja
Online
Język
English
Kod
SS-091
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Opis
Managers show their real values when they communicate bad news. Years of saying how important employees are and how much the organization cares for them can prove to be empty words based on how they behave when delivering bad news. This training will allow you to prepare yourself for such situations. You will review best practices, get to know what the “don’ts” are and practice cases in role playing activities
Po ukończeniu kursu na formularzu Luxoft Training
wydawany jest certyfikat
wydawany jest certyfikat
Cele
- Ability to adapt your messages to the recipient, the situation and the nature of the information
- Competent dealing with the recipients’ reactions
- Reductions of the level of experienced stress.
Grupa docelowa
Managers, Team Leaders
Warunki wstępne
SS-005 Effective Interpersonal Communication for IT Managers
SS-007 Interpersonal Communication Skills for Engineers
SS-014 Feedback providing for project managers
SS-128 Emotional Intelligence Essentials
Plan działania
- Types of difficult information
- Naming own concerns
- The art of delivery
- One size does not fit all – importance of flexing to the other side
- “Softening” – messages supporting relationships