Customer Oriented Company

Clients are the center of any performance driven company. To have a client oriented company means to build a constructive culture that provides to both employees and external customers the wright environment to grow and succeed.

  • duration 8 hours
  • Language English
  • format Online
duration
8 hours
location
Online
Language
English
Code
SS-089
price
€ 220 *
Available sessions

To be determined

Training for 7-8 or more people?
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Description

This training has the objective of developing a strong customer oriented attitude in Luxoft by developing the critical skills for employees in contact to both internal and external customers. It provides the necessary tools and techniques to show a constructive attitude to all employees by communicating better, solving problems together and supporting each other. Clients are the center of any performance driven company. To have a client oriented company means to build a constructive culture that provides to both employees and external customers the wright environment to grow and succeed.

After completing the course, a certificate is issued on the Luxoft Training form

Objectives

At the completion of this module, participants will be able to:

  • To apply the key concepts of customer service
  • Comprehend how to work more effectively with internal customers
  • Understand the individual impact at company level

    Target Audience

    All employees

    Roadmap

    • What is customer service?
    • What are the successful areas in client orientation?
    • Who are our customers?
    • The techniques to show customer orientation.
    • Action plan

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