Customer Oriented Company

Clients are the center of any performance driven company. To have a client oriented company means to build a constructive culture that provides to both employees and external customers the wright environment to grow and succeed.

  • duration 8 hours
  • Language English
  • format Online
duration
8 hours
location
Online
Language
English
Code
SS-089
price
€ 220 *
Available sessions

To be determined

Training for 7-8 or more people?
Customize trainings for your specific needs

Description

This training has the objective of developing a strong customer oriented attitude in Luxoft by developing the critical skills for employees in contact to both internal and external customers. It provides the necessary tools and techniques to show a constructive attitude to all employees by communicating better, solving problems together and supporting each other. Clients are the center of any performance driven company. To have a client oriented company means to build a constructive culture that provides to both employees and external customers the wright environment to grow and succeed.

After completing the course, a certificate is issued on the Luxoft Training form

Objectives

At the completion of this module, participants will be able to:

  • To apply the key concepts of customer service
  • Comprehend how to work more effectively with internal customers
  • Understand the individual impact at company level

    Target Audience

    All employees

    Roadmap

    • What is customer service?
    • What are the successful areas in client orientation?
    • Who are our customers?
    • The techniques to show customer orientation.
    • Action plan

    Related courses

    Art of negotiation

    The training will provide participants with a clear approach to preparing for and conducting negotiations. It addresses questions such as how to achieve win-win solutions, establish mutual understanding, resist manipulation, and identify and withstand pressure from negotiating counterparts.
    • duration 16 hours

    Effective Preparation of Presentations

    Effective business communication is crucial and presentations play a vital role. A well-prepared presentation is concise, uses visual aids, and captures the audience's attention. Therefore, it's best to prepare and follow a structured process to ensure the smooth flow and effective delivery of your message.

    • duration 12 hours

    Business Writing

    This training will help trainees deal with the specifics of written communication, create effective written messages, and apply the principles of polite and convincing business communication. The knowledge they acquire will be reinforced by numerous practical exercises and working with templates.
    • duration 8 hours

    You may also be interested in

    Soft Skills

    Discover more about professional growth and skills development

    contact us