Flow Manager from Kanban University

Flow Manager training introduces the first step in scaling agility by teaching how to manage end-to-end flow from Customer request to delivery. A Flow manager knows how to identify Customer-valued requests, how to instrument for, track, and report the progress of Customer-valued work, understand and use metrics for improving flow, why the time to delivery matters, and how to keep things flowing.

This class is the first step for an Agile career professional to progress toward an enterprise-scale role. For the organization, introducing flow managers and a focus on flow is the first step to successful enterprise-scale agility. This course also introduces foundational flow metrics, such as time-to-delivery, that are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance.

The course has been designed to:

• Give managers the right skills to support the organization
• Take a team-focused organization beyond ML1
• Mapping workflow end to end potentially to enterprise level
• Facilitating and managing the flow of work beyond the team level
• Adapting to a service-orientated approach, thinking about how the organization work

What will students do differently starting next Monday:

• Start tracking and reporting on customer-valued work to understand flow efficiency
• Implement techniques to prioritize finishing work over starting new tasks
• Use key metrics to reduce bottlenecks and improve time-to-delivery
• Apply skills for managing and coaching end-to-end flow, making your delivery faster and more predictable

• Understand Flow Management Principles
• Improve Service Delivery
• Promote Collaboration across teams
• Analyze Workflow Effectiveness
• Enable predictability and scaling
• Preparation for Flow Manager responsibilities

Day 1

• Kanban Method & Organizational Maturity [ Theory - 1h ; Practice- 1h ]
• Flow Manager Role [ Theory - 1h ; Practice- 1h ]
  

Day 2

• Online simulation [ Theory - 0,5h ; Practice- 3,5h ]

Day 3

Operational practices - Managing flow [ Theory - 2h ; Practice- 2h ]

• Workflow
• WIP Limits
• Metrics
• Cadences

Day 4

Managing practices – Improving flow [ Theory - 1,5h ; Practice- 2,5h ]

• Managing Dependencies
• Blocker Clustering
• Flow Review
• Sources of Variability