Problem solving and decision making

Nowadays, the ability to generate innovative solutions to workplace problems is more important than ever. As a result of the complex business environments we work in, studies conducted by Forbes state that Problem Solving & Decision-Making Skills are rated as being the most important for future employees and managers.

Therefore, if you want to improve your ability to efficiently address problems and make rational decisions, this workshop provides you with the tools to succeed now and in your future career.

This course offers a blend of theoretical knowledge and practical exercises focused on:

Problem-solving process: Understanding the significance of a structured approach to problem-solving and decision-making across various contexts.

Stages of problem solving: Exploring the critical stages in the problem-solving process, including Problem Statement, Data Finding, Problem Finding, Idea Finding, Solution Finding, Acceptance Finding, and Plan of Action.

Data finding tools: Techniques for effectively gathering relevant data and information to inform decision-making.

Problem finding tools: Analyzing underlying causes and factors contributing to problems for deeper insight and clarity.

Idea finding tools: Encouraging divergent thinking to generate a broad spectrum of creative ideas and potential solutions.

Solution finding tools: Training in convergent thinking to evaluate, select, and implement the most viable solutions.

Acceptance finding principles: Understanding how to secure buy-in and agreement from stakeholders on proposed solutions.

Upon completing the course, participants will be able to:

Utilize problem-solving tools:

Implement various tools throughout the stages of problem-solving to foster comprehensive analysis and effective solutions.

Apply rational thinking:

Utilize rational thinking techniques in a work environment to enhance decision-making quality.

Define and address problems:

Clearly define problems and utilize specific tools to analyze and address them effectively.

Develop decision-making criteria:

Create and apply criteria for evaluating potential solutions to ensure informed decisions.

Upon completion of this course, participants will be able to:

• Describe and follow a rational process for problem-solving and decision-making;
• Apply rational thinking to work in a related environment;
• Define problems and work with specific tools to address them;
• Develop decision-making criteria;

Problem-Solving Process:

• Introduction to the problem-solving process and its importance in various domains.

• Understanding the different stages of problem-solving: Problem Statement, Data finding, Problem Finding, Idea Finding, Solution Finding, Acceptance Finding, Plan of Action.

Data Finding Tools:

• Techniques for gathering relevant data and information.

Problem Finding Tools:

• Analyzing the underlying causes and factors contributing to the problem.

Idea Finding Tools:

• Encouraging divergent thinking to generate a wide range of creative ideas.

Solution Finding Tools:

• Training in convergent thinking to evaluate and select the most viable solutions.

Acceptance Finding Principles.