I. Introduction to Stakeholder Management (1 hour)
a. Importance of Stakeholder Engagement: Understand why engaging stakeholders is crucial for project success and overall organizational health.
b. Key Concepts and Definitions: Familiarize yourself with the fundamental terms and concepts in stakeholder management.
c. Stakeholder Identification and Classification: Learn how to identify and classify stakeholders to prioritize engagement efforts effectively.
II. Stakeholder Analysis (3.5 hours)
a. Techniques for Analyzing Stakeholders: Explore various methods for assessing stakeholder needs, interests, and influence.
b. Power-Interest Matrix: Utilize the power-interest matrix to categorize stakeholders based on their level of power and interest.
c. Influence-Impact Grid: Implement the influence-impact grid to evaluate stakeholders' potential impact on the project.
d. Prioritizing Stakeholders Based on Analysis: Develop strategies to prioritize stakeholders to optimize engagement efforts.
III. Communication and Collaboration Strategies (2 hours)
a. Developing a Communication Plan: Create an effective communication plan tailored to stakeholder needs.
b. Tailoring Communication for Different Stakeholders: Learn how to adjust your communication style to suit various stakeholders.
c. Building Relationships and Trust: Discover techniques for establishing and maintaining trust with stakeholders.
d. Conflict Resolution Techniques: Gain skills to manage and resolve conflicts that arise during stakeholder interactions.
e. Negotiation Techniques: Enhance your ability to negotiate with stakeholders to achieve mutually beneficial outcomes.
f. Collaborative Decision-Making: Foster collaboration among stakeholders to make inclusive and effective decisions.
IV. Stakeholder Engagement Planning and Execution (1.5 hour)
Total: Theory 3h (38%), Practice 5h (62%). There are optional tasks used depending on group requests.