Customer Oriented Company
Description
This training has the objective of developing a strong customer oriented attitude in Luxoft by developing the critical
skills for employees in contact to both internal and external customers.
It provides the necessary tools and techniques to show a constructive attitude to all employees by communicating
better, solving problems together and supporting each other. Clients are the center of any performance driven company. To have a client oriented company means to build a
constructive culture that provides to both employees and external customers the wright environment to grow and
succeed.
is issued on the Luxoft Training form
Objectives
At the completion of this module, participants will be able to:
• To apply the key concepts of customer service
• Comprehend how to work more effectively with internal customers
• Understand the individual impact at company level
Target Audience
All employees
Roadmap
1. What is customer service?
2. What are the successful areas in client orientation?
3. Who are our customers?
4. The techniques to show customer orientation.
5. Action plan