Assertiveness
Description
Using assertive communication in your personal behavior is a matter of practice and more practice. And this is what this training is about – finding out about different methods and using them in practical sessions to become more effective in communicating with others.
How
to live in harmony with others, express your feelings and thoughts, while respecting
the rights of other people? How to defend yourself against the negative
reactions of other people? How to be more confident in how/what you communicate?
These are all areas we cover in this highly effective training.Using assertive communication in your personal
behavior is a matter of practice and more practice. And this is what this
training is about – finding out about different methods and using them in
practical sessions to become more effective in communicating with others.
is issued on the Luxoft Training form
Objectives
During the training, participants will:
-
Take care of their own interests while considering others;
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Adjust their form of expression to the situation and person, giving constructive feedback;
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Increase motivation and effectiveness in communication;
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Recognize conflicts, prevent or resolve them positively;
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Raise their self-esteem.
Target Audience
All people who would like to improve their communication skills.
Prerequisites
SS-088 Enhanced Interpersonal Communication
Roadmap
- Assertiveness - what is it? The concept and foundations of assertiveness;
- Assertive behavior versus other behaviors
- I have a right to... - personal rights and their importance in improving the quality of relationships with other people;
- Specific tools for Assertive communication
- Giving constructive feedback – how to talk and not get into conflicts
- Escalating assertion – Pamela Butler’s 4 steps
- Saying „NO” – how to refuse and at the same time maintain good relationships
- Reacting to criticism and verbal attack
- Work on positive self-talk - how to increase your self-esteem.