Interpersonal Communication Skills

People tend to improve their technical skills in order to be more successful, while communication (soft) skills are sometimes left behind - and this is one of the reasons why we struggle to get the job done even though we know all the details. Reality shows us that we need the help of others to be more productive and raise satisfaction in our work. So, instead of applying the “trial and error” strategy in communication with others, this training course is designed to help you master those communication techniques for attaining better relationships and results while working with people around you.

This course offers a blend of theoretical knowledge and practical exercises focused on:

Fundamentals of communication: Understanding key definitions, the communication process, and the goals of effective communication.

Challenges in communication: Identifying common barriers to effective communication and how to overcome them through structured approaches.

Non-verbal communication: Exploring the significance of body language and non-verbal cues in conveying meaning and enhancing interactions.

Active listening techniques: Defining active listening, its importance, and best practices for fostering a supportive communication environment.

Effective questioning: Learning the various types of questions, including clarifying, open, closed, and funnel questions, and their impact on communication effectiveness.

Upon completing the course, participants will be able to:

Enhance communication Skills:

Develop a clear understanding of the communication process and its key components.

Identify and address personal communication challenges through practical strategies.

Utilize non-verbal cues:

Recognize the role of non-verbal communication in both in-person and virtual settings.

Apply effective non-verbal techniques to strengthen their communication impact.

Practice active listening:

Implement active listening techniques to foster deeper connections and understanding in conversations.

Apply best practices to ensure all voices are heard during discussions.

Employ effective questioning:

Use a variety of questioning techniques to facilitate productive dialogue and gather necessary information.

Avoid common pitfalls, such as excessive closed questioning, to maintain an open atmosphere.

Deliver impactful messages:

Prepare and present messages in a way that resonates with audiences and encourages engagement.

Implement best practices to enhance the clarity and effectiveness of their communication.

Provide constructive feedback:

Understand the principles of giving positive and corrective feedback using the BIFF approach.

Apply feedback techniques through role-playing exercises to reinforce learning and improve interactions.

Upon completion of this course, participants will be able to:

• Gain awareness of the role communications plays in achieving results;
• Listen efficiently and confirm their understanding;
• Provide feedback in a manner that improves relationships;
• Ensure smooth, productive communication with other people by use of professional skills;
• Understand and adapt to other’s needs when expressing ideas.

§ Introduction. theory 0,5h

o Training purpose

o Training objective and benefits

§ Communication module: theory 0,75h, practice 0,75h

o Communication challenges

o Defining communication

o Communication structure and process

§ Non-verbal communication theory 1h

§ Active Listening module: theory 0,75h min, practice 0,75h

§ Addressing effective questions module: theory 0,5h, practice 1h

§ Express an impactful message module: theory 0,5h, practice 1h

§ Providing feedback module: theory 0,5h, practice 1h

Total: theory 4,5h (44%), practice 4,5h (56%)