Effective Interpersonal Communication for IT Managers

People tend to improve their technical skills in order to be successful, while communication skills are sometimes left behind. This is one of the reasons why we struggle to get the job done even though we know all the details. Reality teaches us that we need the help of others to be more productive and raise the satisfaction level of our work. So, instead of applying a “trial and error” strategy in communication with others, this training course is designed to help you master some relevant communication techniques so you can have better relationships and results working with people around you.

This course offers a blend of theoretical knowledge and practical exercises focused on:

1. Effective communication processes:

- Understanding the challenges, goals, and key components of communication, along with strategies to overcome barriers.
2. Active listening techniques:

- Defining active listening, exploring its importance, and practicing techniques to enhance listening skills in various contexts.
3. Effective questioning skills:

- Learning the types of questions, including clarifying and funnel questions, to encourage deeper understanding and engagement.
4. Delivering impactful messages:

- Understanding the process of crafting impactful messages, including preparation, rapport building, and best practices.
5. Constructive feedback methods:

- Introducing the BIFF technique for providing corrective and positive feedback, along with practical applications through role-play.
6. Behavioral insights with DISC:

- Exploring different behavioral styles and their impact on communication, using interactive activities to enhance self-awareness.

Upon completing the course, participants will be able to:

1. Identify communication challenges:

- Recognize common barriers and define effective communication strategies to address them.
2. Practice active listening:

- Implement active listening techniques to improve engagement and understanding in conversations.
3. Ask effective questions:

- Utilize various questioning techniques to extract meaningful information and encourage dialogue.
4. Craft impactful messages:

- Develop structured messages that resonate with the audience, using best practices for effective communication.
5. Provide constructive feedback:

- Apply the BIFF framework to deliver feedback that is clear, constructive, and supportive.
6. Understand behavioral dynamics:

- Recognize their own behavioral style and adapt communication approaches to enhance collaboration and reduce conflicts.

Upon completion of this course, participants will be able to:

• Gain awareness of the role communication plays in achieving results;
• Provide feedback in a manner that improves relationships;
• Listen efficiently and confirm understanding of others;
• Understand and adapt to others’ needs when expressing ideas;
• Express ideas in an effective way;
• Identify behaviors of interlocutors and adapt to their communication styles;
• Ensure smooth, productive communication with other people by use of professional skills.

• Introduction: theory 0,5h

 Training purpose

 Training objective and benefits

• Communication module: theory 0,75h, practice 0,75h

 Communication challenges

 Defining communication

 Communication structure and process

• Active Listening module: theory 0,75h, practice 0,75h

• Addressing effective questions module: theory 0,5h, practice 1h

• Express an impactful message module: theory 0,5h, practice 1h

• Providing feedback module: theory 0,5h, practice 1h

• Identify behavioral patterns module: theory 1h, practice 1h

• Adapt your communication style to be effective: theory 0,75h, practice 1h

• Closing the session; questions; key learnings and experience gathered; free discussion 0,25h

Total: theory 5,5h (46%), practice 6,5h (54%)