Soft skills

Delivering difficult information exposes managers/leaders to stress of face-to-face contact with the reactions and emotions of the other side, as well as the experience of helplessness.

Everybody has problems with finding innovative solutions. How to address them and still sleep at night? Check this course out!

This workshop provides skills that managers can use in different situations related to performance discussions.

Meetings are a part of corporate culture and traditional form of business communication. The higher the position of manager, the more time he/she spends at various meetings, thus it is very important for these meetings to be effective. The main purpose of this training is to give participants practical knowledge and useful skills needed to effectively organize, prepare, and conduct meetings, and follow up their results.

Clients are the center of any performance driven company. To have a client oriented company means to build a constructive culture that provides to both employees and external customers the wright environment to grow and succeed.

Developing your emotional intelligence can reliably increase your successfulness in society and business, as well as your personal maturity and satisfaction with your relationships.

The aim of this course is to provide participants with an understanding of the main aspects of intercultural collaboration. We will explore cultural differences and learn about the mechanisms behind them. As a result, each of the participants will develop competence in leading international projects and building successful long-term intercultural relationships.

The training will provide participants with a clear approach to preparing for and conducting negotiations. It addresses questions such as how to achieve win-win solutions, establish mutual understanding, resist manipulation, and identify and withstand pressure from negotiating counterparts.

Nowadays, efficient communication with those around you is critical, as technical skills alone aren’t enough to get the job done in a “team” environment. This training addresses exactly these issues.

Emotional Intelligence (EI) is a critical skill that enhances personal and professional relationships, improves communication effectiveness, and boosts overall productivity.

Developing your emotional intelligence can reliably increase your successfulness in society and business, as well as your personal maturity and satisfaction with your relationships.

Effective business communication is crucial and presentations play a vital role. A well-prepared presentation is concise, uses visual aids, and captures the audience's attention. Therefore, it's best to prepare and follow a structured process to ensure the smooth flow and effective delivery of your message.

The training is focused on the ethical application of Cialdini’s six principles to produce lasting change and avoid common influence traps.

For a new manager, this course works like a compass: it gives you the sense of direction and the right course to get to your destination.

Burnout is characterized as the individual’s inability to overcome professional stress. It means a decreased ability of emotional reactions, lower interest in one's work—down to negative attitude, feeling of emotional and physical exhaustion. Burnout is not a one-time phenomenon but a process which tends to evolve gradually.

This training course will review the causes of stress and ways to reduce its impact by using various methods of self-direction and life balance.

Enhanced Interpersonal Communication training equips participants with vital skills to navigate difficult discussions effectively. Through interactive exercises and practical techniques, attendees learn to manage emotions, foster open dialogue, and achieve mutually beneficial outcomes in crucial conversations.

Using assertive communication in your personal behavior is a matter of practice and more practice. And this is what this training is about – finding out about different methods and using them in practical sessions to become more effective in communicating with others.

How to recognize an approaching conflict? How to prevent it? How to behave in a conflict that has already started? How to protect your interests and also not break the relationship? This course will teach you to understand conflict causes, adopt appropriate conflict behavior strategies, and resolve conflicts by applying minimal effort and time.

People tend to improve their technical skills in order to be successful, while communication skills are sometimes left behind.

This training will help trainees deal with the specifics of written communication, create effective written messages, and apply the principles of polite and convincing business communication. The knowledge they acquire will be reinforced by numerous practical exercises and working with templates.